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Terms & Conditions – Lumance Official

Welcome to Lumance.
By using our website, placing an order, or accessing any part of our services, you agree to follow the Terms & Conditions listed below.
Please read them carefully before making a purchase.

1. General Information

  • Lumance is an online fashion store offering jackets, T-shirts, and winter apparel.

  • These Terms apply to all users of our website, including visitors, customers, and account holders.

  • We reserve the right to update or change these Terms at any time without prior notice.

2. Use of Website

By accessing our website, you agree that:

  • You will not misuse the site or engage in fraudulent activity

  • You will not attempt to breach security or interfere with site functionality

  • You will provide accurate information when placing an order or creating an account

  • You will not use any content or images from our website without permission

3. Product Information

We aim to display accurate product details, colors, and images. However:

  • Actual colors may slightly vary due to screen differences

  • Sizes may vary slightly due to manufacturing processes

  • Limited stock items may sell out quickly

4. Pricing & Payments

  • All prices are listed in PKR (Pakistani Rupees)

  • Prices may change without notice

  • We accept Cash on Delivery (COD) and other available payment methods displayed at checkout

  • Lumance is not responsible for additional bank or service charges (if applied)

5. Order Confirmation

When placing an order:

  • You must provide valid contact details

  • Our team may call or message you for verification

  • Unverified or incomplete orders may be canceled automatically

  • Lumance reserves the right to refuse or cancel any order in case of suspicious activity

6. Shipping & Delivery

  • Standard delivery time is 2–5 working days (depending on location)

  • Delays may occur due to weather, courier issues, or public holidays

  • Shipping fee may vary depending on region and courier service

(See our full Shipping Policy for details)

7. Returns & Exchanges

  • You may request a return/exchange within 3 days of receiving your order

  • Items must be unused, unwashed, and in original condition

  • Some items may not be eligible for return (see our Return Policy)

  • Refunds are generally issued as store credit unless otherwise specified

8. Liability Disclaimer

Lumance is not responsible for:

  • Delays caused by courier companies

  • Incorrect delivery information provided by customers

  • Misuse of any product after purchase

  • Website interruptions, technical errors, or unauthorized access

9. Intellectual Property Rights

All content on this website—including logos, text, graphics, and images—is owned by Lumance.
Copying, modifying, or distributing any material without permission is strictly prohibited.

10. Privacy & Data Use

Your personal information is handled according to our Privacy Policy.
By using our website, you give consent to the collection and use of your data as described.

11. Contact Information

For inquiries regarding Terms & Conditions:
📧lumensofficial9339@gmail.com
📱 WhatsApp: +92 330 2478177