Shipping Policy
Thank you for shopping with Lumance Official.
Please read our Shipping Policy to understand how your orders are processed, shipped, and delivered.
1. Order Processing Time
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All orders are processed within 24–48 hours after confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time
We offer fast and reliable delivery across Pakistan:
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Major Cities: 2–4 working days
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Other Cities / Remote Areas: 3–6 working days
Delivery time may vary due to weather, courier delays, or seasonal rush.
3. Shipping Charges
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Shipping charges may vary depending on your location and order weight.
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Exact delivery charges will be shown at checkout.
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Orders above a certain amount may qualify for Free Delivery (if applicable in promotions).
4. Order Confirmation
Once your order is placed:
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You will receive an order confirmation SMS or email.
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Our team may call or text for verification before dispatching the order.
5. Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan.
Please ensure:
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Your phone number is active for courier confirmation
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You have the required amount ready at the time of delivery
6. Order Tracking
After dispatch, your parcel can be tracked using:
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A tracking number provided via SMS/WhatsApp
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Courier company’s tracking page
Our support team can also help track your order.
7. Delivery Attempts
Courier riders usually make 2 delivery attempts.
If the parcel is not received, it will be returned to us.
8. Delays & Exceptions
Shipping may be delayed due to:
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Weather conditions
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Public holidays
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Incorrect address/phone number
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High order volume
We will notify you if any major delay occurs.
9. Damaged or Missing Items
If your order arrives damaged or missing items:
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Contact us within 24 hours
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Send pictures/video as proof
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Our support team will help resolve the issue immediately
10. Contact Us
For any shipping-related questions:
📧 lumensofficial9339@gmail.com
📱 WhatsApp: +92 330 2478177