SERVING ALL OVER THE GULF

Privacy Policy

Welcome to Lumance Official.
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of information to provide a smooth and secure shopping experience:

a) Personal Information

When you place an order or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Payment Details (processed through secure gateways)

b) Non-Personal Information

This includes:

  • Browser type

  • Device information

  • Pages viewed

  • Cookies & analytics data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order updates & confirmations

  • Improve website performance

  • Provide customer support

  • Personalize your shopping experience

  • Prevent fraudulent activities

  • Send promotional offers (only with your consent)

3. Payment Security

We do not store your credit/debit card details.
All payments are processed through secure, encrypted, and verified payment gateways to ensure maximum safety.

4. Sharing of Information

We do not sell, trade, or reveal your personal info to third parties.
Your information may be shared only with:

  • Delivery & courier partners

  • Payment processors

  • Legal authorities (if required by law)

All third-party services follow strict confidentiality policies.

5. Cookies & Tracking

Our website uses cookies to:

  • Remember your preferences

  • Improve browsing experience

  • Analyze traffic and user behavior

You can disable cookies anytime in your browser settings.

6. Data Protection

We use industry-standard measures to protect your data including:

  • SSL encryption

  • Secure servers

  • Regular security checks

  • Restricted data access

Your information is safe with us.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Ask for corrections/updates

  • Request deletion of your data

  • Opt-out of marketing messages

Contact us anytime to make these requests.

8. Changes to Privacy Policy

We may update this policy from time to time.
Any changes will be posted on this page with an updated revision date.

9. Contact Us

For questions or concerns about our Privacy Policy:
📧 Email: lumensofficial9339@gmail.com
📱 WhatsApp:+92 330 2478177